Background Story
Service2Media is currently working with a leading utility company that follows the principle ‘Changing your behavior’ starts with ‘understanding your behavior’. Before you can save on Energy, you need to have Insight into how you are consuming it.
Energy Insight is a powerful App concept we developed for this client that enables customers to do just that. By providing real-time information on energy consumption we show them how to save on energy costs.
For our utlity client it is a powerful tool to engage and interact with customers and increase retention. The core objective of the App for our customer is to make its own customer care departments far more pro-‐active rather than re-active to customer needs.
Key Functionality & Features:
- Utility configured dashboard
- Detailed Insight into Energy usage
- Hourly, daily, monthly usage graphs
- Historical and peer comparison
- List and map view comparison of cost
- Billing information and estimation
- Social media integration
- Secures customer privacy
- Personalized Energy tips
- Real-time notification on outage, promotion
